Remote PC Repair FAQs

Our Remote Repair Support service allows us to repair your computer remotely, using your high-speed Internet connection. All it takes is a simple download and our skilled technicians will take over your PC and quickly provide a variety of services.
This technology allows us to respond very quickly to many common issues (usually the same day) and get you up and running fast – all done without the need to wait for someone to be sent to your home or office!

Yes, very, we guide you through getting connected and we do all the work after that once we are connected. It usually takes about 3 minutes to get connected initially.

You will receive a chat request or an email from our computer technician at your scheduled appointment time. The technician will walk you through the simple connection process and then take control of your keyboard and mouse to begin fixing your problems. You will be able to watch your technician work live on your PC.
You can choose to remain on the chat with your technician while your work is completed, or you can simply go back to enjoying your day while we work and we’ll send you an update to let you know when the work is done — isn’t easy enough!

As long as your PC is using Windows 7 or newer and you have a working high-speed Internet connection, you are eligible. Don’t worry if you aren’t sure – when your scheduled Remote support appointment comes, we’ll test your PC to make sure you qualify! Unfortunately, not every problem can be resolved with a Remote support service. Certain issues just require physical access to the PC.

This is completely safe. All communications between your computer and our technicians are secured and private. We do not collect any information from your PC and we cannot get into your PC without your permission. YOU are the only one who can start a remote support session, and once the session is complete, your PC is not controlled anymore.

We’ll send you a detail email with instructions or via our chat system to get your Remote support scheduled right away.

We can do a preliminary evaluation of your specific problem at no charge to let you know which service is best for your specific needs. We will not, however, start fixing any problems until your support service is paid for.

We utilize PayPal which allows safe flexible payment options. PayPal accepts Visa, MasterCard, American Express and Discover as well as existing PayPal accounts. You do not need an existing PayPal account to use PayPal.

Yes, if we are unable to resolve your support issue we will refund the full cost of that support session. Our goal is to have our clients completely satisfied with our service so they continue to use our remote tech support services in the future as well as refer us to others.

If you are having internet connection problems or are unsure if we will be able to connect to your computer or server we can assist you through the connection process to make sure we can connect before we request payment.

No, the process and procedures we utilize have been thoroughly tested and we take every precaution to safeguard and maintain your data. We rarely ever need to access your data; most of the remote services we perform are done to the operating system or to an installed program. The risk of data loss is actually much greater by not maintaining your PC through our services by neglecting to remove problems before they become worse.

Yes but we rarely ever need to access them and at no time would any files be copied from leave the PC or Server being supported except for diagnostic files that we create during the support session. Remember that anything we do on the remote support session is clearly displayed on the screen and although you don’t have to watch what we do you are more than welcome to.

No, although I cannot recommend all remote support services, our services are performed by experienced technicians that have many years of experience in the field working directly on Client’s machine and Servers on location in businesses and homes. All of our technicians supports many business Networks and Servers and thousands of home Computers.

We offer often price discounts and discounted prices for ongoing support. We also offer project prices for specific long term projects which require greater amounts of time over several days or weeks. If you need more information send us an email for discount rates and other pricing options.

That really depends on the problem. Most spyware and virus problems can be solved in a few hours or less. Our Preventative Maintenance sessions and PC Tune-Ups can take substantially more time and can be scheduled at a time that users are away from the PC and a flat fee is paid for these services. We will make every effort to perform our services when it is convenient for the end-user. Each computer and network is unique and if needed, we can provide you with estimates on how long we anticipate your remote session taking. All our sessions are flat fee so you will only pay one price no matter how long the session takes unless you choose our online support by the hour option.

No. We only provide remote computer support!

If you are unsure we can connect or do not know what computer support option to choose contact us to help you decide. If we cannot connect or cannot solve your computer support needs there is no charge. There is really no risk at all, if we cannot fix your computer you will not pay a cent.

Yes, if you have an existing RDP connection (Remote Desktop Connection) setup that you would like us to use we can utilize it to connect to your PC or network.

Yes, we offer remote tech support on an ongoing basis at reduced rates.